Terms of Service
StudioVault: Cancellation Policy
1. The Cancellation Window
Each studio sets and enforces its own cancellation window. It is not a single platform-wide number: the studio chooses how much notice it needs, and that window is stated on its website when you book, in your booking confirmation email, and again on the class before you cancel it. Any session cancelled inside that window is a “Late Cancellation”.
Cancelling outside the window returns the credit to your plan. For package bookings, cancelling inside the window holds the credit until you pay the package’s late cancellation fee and the payment is confirmed. A zero fee returns credits immediately. Other plans follow the studio’s credit forfeiture policy. Fees can be paid in your customer dashboard; cancellation does not charge a card automatically.
2. When the Studio Cancels
If a studio cancels a confirmed booking, whatever the notice given:
- If the booking was paid with a plan credit, the credit returns to your plan, so nothing is lost.
- If you paid the studio directly, the studio refunds you through its own payment provider.
- Note: A studio that accumulates 3 Late Cancellations within a 30-day period may have its account temporarily suspended.
3. Payments & Refunds
StudioVault is a website and studio-management platform. It does not process, hold, or settle payments. Each studio connects its own payment account and is solely responsible for collecting payments and issuing refunds under its published policy.
Studio Payments
Checkout and refunds are handled by the studio through its own connected payment provider.
Billing Questions
For any charge or refund question, contact the studio directly, then reach out to support if you need help resolving it.
Need help?
If you believe a charge is incorrect, contact the studio first. Our team can help you reach a resolution.
Last updated: October 14, 2026.